We welcome payments through Visa, Mastercard, American Express. 1.7% Fee will apply at checkout

We do not provide collection services from our warehouse it can be collected from our showroom arranged with our Sales team at time of ordering

If a delivery date is provided in your order confirmation, your order will be delivered by the close of business on that specified date. Tracking updates will be provided by our shipping partner to keep you informed about the status and location of your order during the shipping process. If you have any specific concerns or questions about your delivery, you can refer to the tracking information or contact our customer service for further assistance.

Yes, samples can be created for the listed price with our generic branded engraving. This provides you with an opportunity to see how the end product will look. This is recommended before placing a large order. Contact our sales team on email provided on contact us page for this order to be placed.

We need to be notified by email in writing accompanied with photo proof within 14 business days from delivery of your order.

A refund is not applicable for the following reasons

• simply change your mind or no longer want the goods;
• realise you can’t afford the goods;
• found the same item at a cheaper price elsewhere;
• chose the wrong size or style;
• knew about the fault prior to purchase; and/or
• were responsible for causing the fault. (eg. spelling or layout errors/mishandling)

Certainly, we offer discounts for bulk orders, depending on stock availability. If you need more information, please feel free to contact us.

The discount for bulk orders is determined by the quantity of items. Each product page features a discount structure for each SKU, offering a detailed breakdown of the applied discounts. Typically, purchasing multiple items of the same SKU results in automatic discounts that are applied when adjusting the quantity in the product page. Feel free to explore the product pages for more detailed information on the applicable discounts.

Upon preparing the artwork design proof, we will promptly send it to you via email. We make diligent efforts to communicate through both phone and emails. However, in the absence of a response, if no communication is received artwork design proof will proceed to production.

If you decide to cancel and not proceed with an order after the artwork design proof has been prepared and emailed for approval, a cancellation fee of $150 + GST will apply. This fee will be deducted from original payment method.

The cut-off time for requesting changes to artwork design proofs to ensure same-day updates is 3:30 pm (Sydney time, UTC+10).

In the event that full engraving or printing details are not provided at the time of order placement, the order will be temporarily placed on hold. We will resume processing once we receive the complete information. Upon approval of the artwork design proof, revised delivery dates will be provided.

• JPEG (or JPG) – Joint Photographic Experts Group
• PNG – Portable Network Graphics
• PDF – Portable Document Format
• EPS – Encapsulated Postscript
• AI – Adobe Illustrator Document
• DOC – Microsoft Word
• DOCX – Microsoft Word
• XLS – Microsoft Excel
• XLSX – Microsoft Excel

Shipping is calculated based on the quantity of items and your destination postcode. This is shown on shopping cart and checkout page.

Yes, we do offer Express and Super Express Shipping.

Tracking information is emailed and SMS’s when the order is completed. Tracking details can be checked once consignments are lodged with our shipping partners. This information is also available online under my account –> orders. Select order and tracking details shown at the bottom of the page.

Yes

This depends on a variety of factors. If you have queries about how much can be engraved, please contact us

Laser Engraving included in most of our products, unless products indicate otherwise.

No, it is only valid while we process your order. Once completed, if you wish to get them engraved at a later stage, there is additional cost to do this. Contact us for a quote.

Yes, we still provide this service. Most of the perpetual updates & plaques still use this method.

Yes, we do provide hand engraving services. This service is limited to in-house.